At EBME, we specialize in maintaining and servicing theatre equipment for over 100 NHS Trusts. Our commitment to reliability and effective communication is the cornerstone of our operations, ensuring the highest standards in critical medical environments. Here's a closer look at our specialized departments:

​

Endo Surgical

 

At EBME Endo Surgical, our commitment lies in pioneering innovative solutions that address clinical needs, forged through collaboration with medical experts and healthcare institutions

​

Sterilisation and Consumables

 

The Sterilization and Consumables department is dedicated to offering a comprehensive range of sterilisation solutions and high-quality consumables. We understand the critical importance of maintaining sterile environments in medical facilities. Our products and services ensure the highest standards of hygiene and safety, essential for patient care and infection control.

​

General Surgery

 

In our General Surgery department, we provide modular systems and state-of-the-art equipment tailored to the diverse needs of general surgery. Our focus is on delivering flexible, efficient solutions that enhance surgical precision and patient care in various surgical procedures.

​

​

Our Commitment

At EBME, we are deeply committed to excellence in healthcare support. Our team services over 100 NHS Trusts, handling more than 10,000 pieces of critical theatre equipment annually.

 

We have a dedicated response team, ensuring 95% of service calls are addressed within 4 hours, a testament to our commitment to rapid and reliable service.

 

Our communication system is designed for efficiency, allowing us to process over 5,000 communications monthly, ensuring seamless coordination with healthcare providers. We’ve been recognized for our outstanding service, receiving the Healthcare Service Excellence Award for five consecutive years.

​

Certifications and Quality Assurance

EBME is certified under the ISO 9001:2015 Quality Management System, reflecting our adherence to international standards.

 

Our equipment maintenance processes comply with the stringent NHS Clinical Governance standards, ensuring patient safety and care quality. We conduct over 15,000 equipment safety and performance checks annually, maintaining a 99.8% equipment reliability rate.

 

Our sterilization and consumables department adheres to ISO 13485:2016, guaranteeing the highest standards in medical device quality. Furthermore, our commitment to environmental sustainability is certified under ISO 14001, with 80% of our waste being recycled or repurposed for environmental conservation.

​

Customer Satisfaction

Customer satisfaction is paramount at EBME. We boast a 98% customer satisfaction rate, based on annual surveys from our NHS partners. Our repeat business rate stands at 95%, indicating high trust and reliability in our services.

 

Over 90% of our clients commend our rapid response times and the proficiency of our technical support team. We have received over 500 positive testimonials in the past year, highlighting our dedication to service excellence. Furthermore, our customer-centric approach has led to a 25% increase in client referrals, demonstrating the strong reputation we have built within the healthcare sector.

​

Contact Us

For more information about our departments and services, or to discuss your specific needs, please contact us using our details below. We are here to assist you in achieving the best in healthcare efficiency and patient care.